Terms & Conditions
Orders and Payments
Custom Gowns & Ensembles: A non-refundable deposit of 50% of the total price is required to initiate a custom order, following on from your design service fee. The remaining balance is due upon completion of the piece(s).
Ready-to-Wear: Full payment is required at the time of purchase for ready-to-wear gowns, capes, suits, and other items.
Payment Methods: We accept credit/debit cards, and bank transfers. For bank transfers, please get in touch to arrange an invoice.
Alterations and Fittings
Custom Gowns: Fittings may be subject to a fee. Details of this will be shared in your proposal and are based on a number of factors including timeline, location, and complexity.
Ready-to-Wear: Alterations for ready-to-wear items are not included in the purchase price.
Fitting Schedule: Fittings must be scheduled in advance and are subject to availability.
Delivery and Pick-up
Custom: The estimated completion date for a custom look will be provided at the time of order. The Shop will contact the client when your ensemble is ready for fitting and/or pick-up.
Cancellation and Refund Policy
Custom: Cancellations made within 72 hours of placing the order will be refunded the deposit amount. Cancellations made after 72 hours will not be refunded.
Ready-to-Wear: Ready-to-wear pieces are final sale and cannot be returned or exchanged. If your piece is damaged please get in touch within 48 hours of receiving your item so that we can help.
Liability
The Shop is not liable for any injury, loss, or damage arising from the use of your piece(s) after purchase.
Contact
For any questions or concerns, please contact us at hello@bunnyrumble.com.
The Shop reserves the right to refuse service to any client.
Prices are subject to change without notice.
This agreement constitutes the entire agreement between the Shop and the client and supersedes all prior or contemporaneous communications and proposals, whether oral or written.